Contact Us

For inquiries NOT related to Amazon orders (e.g., questions about products on our official site, wholesale cooperation, etc.):

Send us an email at service@aouce.com or use the form below.

You can expect to receive a response within 2 to 3 business days.

For orders purchased on Amazon:

  • Return/exchange issues: Contact Amazon Customer Service directly for faster assistance.
  • Need additional help? Follow these steps to connect with us via Amazon’s Buyer-Seller Messaging Service:
    1. On the product detail page, select the seller name: AOUCE (below the "Buy Now" button).
    2. On the next page, select Ask a Question.
    3. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
    4. Your message will be sent directly to our team, and we’ll respond via email within 1 to 2 business days.